Last Friday, Kurji boarded a flight to Pearson Airport bound for Phoenix to attend a bachelorette party. However, when she got there, her delivery bag was nowhere to be found. Kurji, who moved to Toronto from Kenya a month ago, tried to make the most of the situation. She said the airline offered her some compensation to buy things she needed and was in the lost luggage. She said the airline, Air Canada, had never contacted her about her missing luggage. “On Sunday night, I went back to the airport to go home and that was when I learned that my suitcase had arrived in Arizona on Saturday,” he told CP24. This bag was loaded on the plane back to Toronto, but somehow went ONE a second time due to a “luggage handler problem” and is still missing. “I wish I hadn’t even carried this luggage,” said Courtzi, who sifted huge piles of suitcases into the Pearson luggage compartment for more than an hour Sunday night but never found her bag. Kurtzi, who returned to Mississauga Airport on Tuesday afternoon in hopes of continuing her search, said she then entered the lost luggage line, but was eventually told to go home and apply online. “I have no idea what happened to my bag. “I have tried to call Air Canada several times, but due to the large volume of calls I can not even wait,” he said. “At the moment I do not even know how to get it back.”

#Pearson Airport today. Some suitcases have been here for 6 days. I lost my luggage at my destination and on the way back. At 2 in the morning they just sent us all home and told us to send an email. #aircanada pic.twitter.com/26TILoGYE6 – Ara (@ happybug13) June 27, 2022 In a statement to CP24, Air Canada said: cooperation with our partners for further improvement of the system “. The airline said that the suitcases sometimes do not reach their destination for many reasons, “many of them are out of the control of the airlines”. “But rest assured that avoiding baggage delays is a top priority for us. We know full well that delays are annoying and annoying for our customers. “Also keep in mind that any delayed baggage is costly for us to handle and deliver after the flight, so we have a double incentive to arrive with baggage with customers,” said Air Canada. The carrier went on to say that with the resumption of the voyage, there are simply more cases of delayed luggage. They said that at the moment 120,000 or more people a day fly with Air Canada, compared to just 23,000 a year ago. “More effectively, the global operating environment has changed from what it was before the pandemic, in particular well-documented issues such as security lines and customs, aircraft detained at gates that cannot unload passengers at airports and restrictions on “A number of air traffic control flights are forcing airlines to make last minute cancellations,” said Air Canada, which recently announced measures to improve customer travel, including baggage handling. “All of these and other events, such as a severe storm, can disrupt our schedule and the flow of not only passengers but also their luggage, which is moving in a parallel but more complex flow from customers.” Greater Toronto Airports Authority, which manages Pearson International Airport, said “a number of issues in recent days” have led to “baggage challenges”. “This includes flight delays and cancellations, staff shortages with our airline partners and temporary mechanical breaks with the luggage system,” the GTAA said in a statement to CP24. “We have worked with airlines to ensure that unwanted luggage is removed from the carousels and placed in the luggage compartment to create space for luggage from other flights.” The airline said that while handling baggage infrastructure and system maintenance, it is ultimately the responsibility of airlines to reunite passengers with their luggage. CP24 requested a specific comment from the airline regarding the condition of Kurji’s lost luggage, but we have not yet received a response. Kurtzi is not alone, as dozens of travelers have recently taken to social media to share stories and photos of huge luggage piles in Pearson luggage collection areas.

Barbaric factions at Toronto Pearson Airport – at least 3 hours to luggage check-in and customs – could definitely be better organized !!! – Romana Khan (@LegitRomanaKhan) June 23, 2022