This is because the family luggage – including the bridal gown and a car seat for the Formel nine-month-old baby – failed on the Air Canada flight on June 18 from Toronto to Edinburgh. The family spent much of their weekly vacation shopping for essentials and trying to get answers from Air Canada. “It was horrible,” said Formell, who lives in Conway, Ark. “They stripped us of everything we had and I do not know when we will get it back.” Due to growing demand and staff shortages, some of Canada’s major airports have recently been plagued by long queues, flight delays, and flight cancellations. In addition, travelers complain about another important problem: lack of luggage, which sometimes does not arrive during their trip. Sarah Formell, her husband Joe and their nine-month-old son had to try to buy basic necessities in Scotland when their luggage did not arrive. (Submitted by Sara Formel) “It’s frustrating,” said WestJet passenger Joni Hirtle of Calgary. She was reunited with her luggage on Saturday – a week after her nine-day trip to Costa Rica. Hirtl’s suitcase disappeared after boarding the second leg of her flight from Toronto. Its contents included $ 400 hiking boots and a pile of $ 750 worth of cash hidden in a sock. During a stopover in Toronto on the way home, Hirtl asked at WestJet’s baggage claim counter. There were “tons of bags sitting there” and at the baggage claim in Calgary, he said. “They do not have enough resources to deal with these issues.” When Air Canada passenger Harrison Burton landed in Montreal en route to Moncton on Friday, he was so shocked by the piles of junk that he posted a video on Facebook. “It’s chaos,” he says in the video. “It’s crazy. They have to fix it.” After landing in Montreal, Harrison Burton posted this photo showing piles of junk at the airport. (Submitted by Harrison Burton) Burton did not find his luggage in Montreal and hoped it would show up when he landed in Moncton, where he lives. However, he is still waiting for it. “The [feels] like the face of capitalism who basically says, “You know what, we don’t really care about people. “We just want your money and you will get your luggage when you get your luggage,” he said in an interview.
What’s up;
The federal government has hired more border guards and airport security staff to help alleviate airport bottlenecks, although Transport Minister Omar Alghabra has blamed some airlines, saying last week they should also “do their part”. their duty “. Air Canada says most passengers arrive at their destination with their luggage, but acknowledges that the number of arrivals has recently increased. The airline says many of the reasons behind baggage delays – such as airport delays – are out of control. “When an aircraft is detained at a gate due to delays at customs inside the terminal, it may not be loaded on time for its next flight,” spokesman Peter Fitzpatrick said in an email. “Rest assured that avoiding baggage delays is a top priority for us.” “Toronto Pearson Airport luggage is just crazy.” pic.twitter.com/m5O43RwWz8 – @ KrisReports WestJet blamed the lost luggage for myriad challenges, including resource constraints, flight delays and cancellations. The airline is “actively working to resolve” baggage delays, spokeswoman Madison Kruger said in an email. Carleton University Associate Professor of Business Ian Lee said all parties involved – airlines, airports and the government – were to blame for the current chaos because they failed to properly prepare for the expected aftermath of the pandemic. “It just seems to me that it was too much – no pun intended – to jump out of their pants seat instead of a more, say, strategic approach to opening up the air travel sector,” he said. CLOCKS Travelers complain about lost luggage:
Luggage delays have added to the troubles of traveling to Canada
Luggage delays add to the problems faced by Canadian air travelers, with some airports seeing piles of luggage stacked and some travelers not picking up their luggage during an entire trip. Alghabra said Monday that bottlenecks at major airports have improved and that Ottawa is working with airports and airlines to address baggage delays and other problems. “We are dealing with it with the greatest sense of urgency,” he told a news conference. Meanwhile, Formell and Burton are still waiting for their luggage. Their only consolation: in accordance with the Canadian Aviation Passenger Protection RegulationsTravelers with lost, damaged or delayed luggage can claim a cost of up to approximately $ 2,300.
